Cancellations, Amendments, Reissues And Refunds By Us
Getaway Trekking reserves the right to cancel a departure and will advise you of such cancellations no later than 30 days before the tour departure date. In that instance, you will be offered the opportunity to trek at another time, choose a different destination, or receive a refund. Getaway Trekking will not be responsible for additional expenses incurred – e.g. airfares, travel insurance, etc.
Force Majeure
Getaway Trekking will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of Getaway Trekking and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes. In case of ‘Force Majeure’ or government travel advice, Getaway Trekking will make every effort to transfer your trek to another date or destination. Depending on how close your trek date is, refunds of any kind may not be available, credits will be offered. Getaway Trekking will not be liable for any additional costs incurred by you.
Terms & Conditions
Existing Bookings (COVID Response)
All confirmed bookings in place as at 1 April 2019 for travel not yet taken will remain current, and will be delivered when we are able to do so, and in consultation with you regarding suitable dates.
New Bookings (Taken From Jan 1, 2021)
If you are unable to travel on your selected departure date due to having contracted COVID-19, or living in an area that restricts your travel in the region of your booked trek, you will be offered your choice of the following options:
- Transferring your deposit to another trek or destination
- Transferring your deposit to another departure date
Final Payments (From Jan 1, 2021)
Your final payment will be due 45 – 60 days from departure, dependant on the destination. You will be advised at the time of paying your deposit.
Physical And/Or Mental Health And/Or Unruly Behaviour During Trek
Getaway Trekking or its third party reserve the right either before or during the tour to refuse to carry or accommodate any client which it reasonably considers, in the light of the best interests of all participants in the tour, to be unsuitable by reason of physical or mental condition or unruly behaviour.
Evacuation (Papua New Guinea)
In the unlikely event of an evacuation, Getaway Trekking reserves the right to pass on costs incurred in Port Moresby, including transport, logistical support and communications. Clients should submit these costs to their travel insurance company as part of their claim.
Withdrawal From The Trek (Papua New Guinea)
Trekkers who have to withdraw from the trek for medical or any other reason, will be required to return to Australia on the first available International flight. They will also be required to meet any personal accommodation, transport and medical expenses incurred whilst in Port Moresby and claim these against their personal travel insurance policy. Getaway Trekking will not accept liability for any of these expenses.
Cancellations, Amendments, Reissues And Refunds By You
If you wish to cancel all or any part of your booking, notification of cancellation must be made to Getaway Trekking in writing. The date of the cancellation is the date on which written notification is received by Getaway Trekking. The following cancellation charges apply per person on cancellation:
- 60 days or more prior to trip departure – Loss of deposit
- Between 45 and 59 days prior to trip departure – 50% of total booking cost paid or loss of deposit; whichever is the greater
- Less than 45 days prior to departure – 100% of total booking cost
- Force majeure or Government Travel Restrictions may amend these policies, credits will be offered in place of refunds (refer above Force Majeure).
In both instances, where Getaway Trekking is the reseller, financial penalties for cancelling your trip from our supplier will be passed on to you, in full. No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Getaway Trekking if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. Please note that these conditions apply to land content only. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (Note: such insurance will not cover a change of mind). If you do not pay the balance of your total booking cost at least 45 days prior to departure, your booking may be terminated and you will lose your deposit. Additional Getaway Trekking cancellation penalties may apply. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised.
Limitation Of Liability And Responsibilities
We arrange the provision of Travel Products which are provided by Suppliers. We do not ourselves provide the Travel Products you may receive on your holiday. Where Getaway Trekking provides services it will do so with due care and skill.
Suppliers Terms And Conditions
Supply of the Travel Products is made, and all itineraries, electronic documentation, coupons and exchange orders (collectively “vouchers”) are issued to you, upon the Supplier’s terms and conditions that are then in use, including as to the applicable laws, requirements and policies of any government authority related to, among others, visas, entry, exit or transfer requirements. Your acceptance of the vouchers constitutes those terms and conditions as the entire agreement between you and the relevant Supplier and you bear all costs or losses incurred as a consequence of your failure to comply with them.
Exclusion Of Liability
In the absence of our negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any Supplier nor are we liable for any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) damage or claim whatsoever arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control. We are not responsible for any criminal conduct of any third party. We are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances or other reasons which are beyond our control, including force majeure events or failure of equipment or machinery.
Warranties
To the extent permitted by law, all express and implied warranties, guarantees, representations or terms are expressly excluded. Where the law implies any warranty guarantee or condition which cannot be excluded, our liability to you for breach thereof is limited to supplying the services again or payment of the cost of having the services supplied again.
Maximum Liability
Despite any other provision of these terms and conditions, to the extent permitted by law, our maximum liability to you or any third party is limited to the price you have paid us for the booking.
Tour Variations
We reserve the right to cancel or reschedule departures and itineraries if required by circumstances beyond our control. Where it is necessary to change a hotel we will endeavour to substitute accommodation of no lesser standard. Bookings are received on a Shared accommodations unless a single supplement is purchased. Standard practice is for a Twin share option however this may increase to a Triple share or dormitory style (maximum 6) if no other options are availalbe. Please note that Private ensuites are not applicable to all accommodation venues.
Insurance
Insurance It is a mandatory requirement of all passengers to take out adequate travel insurance against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. This is a condition of our licence with the Kokoda Track Authority, and you will not be allowed to trek without proof of cover. Failure to provide this will result in forfeit of all payments made. We make no representations as to what you may recover under any insurance. You agree not to hold us responsible for any decision of insurers, and/or any Supplier, or the requirements of any foreign government authority, foreign law or policy.
Passport Checks
You must ensure names used to make a booking are exactly as appear in passports. Any name/initial or spelling changes made after booking confirmation may result in Supplier imposed fees and/or you being unable to travel.
Passports, Visa, Vaccinations And Baggage
A visa does not guarantee you entry to, or permission to remain in a country. Some countries may refuse entry or may detain, expel or repatriate you because of your state of health, medical condition or other reasons. You are responsible for all visas, entry, health and other requirements and all documents required by the laws, regulations, orders and/or requirements of countries you intend to visit. You should check the requirements of those countries with their embassies or consulates or other authorities. We accept no responsibility if you are refused entry into any country you intend to visit and you release us from all damages, expenses, costs, liabilities or loss you incur in relation to such matters. To ensure the safety of yourself and others, it may be necessary for us to disclose details of your health or medical condition to Suppliers. You authorise us to make such disclosure and you agree that our doing so is not a breach of confidence or duty and that you will not hold us liable in tort, in contract or under any privacy or anti-discrimination laws.
Other Conditions
Single Supplements are not always available on all destinations and in some cases these may be limited. Single supplements do not mean private ensuites are always included.
Promotional Material And Site Accuracy
We endeavour to ensure that details are accurate at the time of publication and that the Site is and remains accurate at all times. However, we cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.
Personal Carrier (Kokoda Track, Papua New Guinea)
You have the option of employing a Personal Carrier to carry your pack. The cost is detailed on your itinerary and must be paid no later than the due date of your final trek payment. You may choose to carry your own pack, however in the event that a trekker is unable to do so, and requires a personal carrier once he/she has arrived in PNG, or at any stage throughout the trek, the trekker will be charged a 20% extra fee on top of the Personal Carrier fee. In the event that a trekker requires the services of more than one personal carrier (i.e. cannot carry his/her day pack), we will charge a minimum fee of $50 per day, which we will hold in our ‘Porter Wellbeing’ account. These funds are used to provide health services to porters who need them – we greatly value our team and seek always to ensure they are provided with a safe and supportive workplace and that health issues arising are dealt with appropriately
Standard Of Service
The standard of service for your holiday is based on various factors and we do not represent or guarantee a particular standard or fitness for purpose of the accommodation or services provided.
Changes To Your Itinerary
You acknowledge that travelling with Getaway Trekking requires a degree of flexibility, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances. Changes may occur because of ‘Force Majeure’, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Getaway Trekkings control or which simply cannot be foreseen. Getaway Trekking does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Getaway Trekking’s control. You acknowledge that stated group sizes may also vary following your booking unless otherwise stated that a maximum group size will be adhered to. The information about trips provided by Getaway Trekking, Trip Notes and Pre-Departure Information are subject to change. It is your responsibility to review the up-to-date Trip Notes and Pre-Departure Information provided by Getaway trekking. The information and conditions in the Trip Notes and Pre-Departure Information are deemed to be part of the contract. Where changes to your trip occur after you have received your final documentation we will, where practical, advise you or your travel agent of such changes.
Leader Authority
At all times the decision of the Getaway Trekking leader or representative (“Getaway Trekking Leader”) will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the Getaway Trekking Leader makes about your on-going participation in the trip or certain activities that comprise part of the trip. If you fail to comply with a decision made by a Getaway trekking Leader, or interfere with the well-being of the group, then the Getaway Trekking Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.
Health, Fitness And Age Limits
It is your responsibility to advise Getaway Trekking of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. If requested by Getaway Trekking, or our suppliers, you may be required to provide an assessment of your medical condition by completing a special Health & Fitness Questionnaire and/or a Medical Clearance Form, the latter which requires certification by a medical practitioner. Getaway Trekking reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. Getaway Trekking also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members. Generally, we do not allow travellers under the age of 13 years. However we will occasionally make exceptions for under-18s travelling with their legal guardian or following discussion with parents or legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of Getaway Trekking.
Frequent Flyer Points
Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not our responsibility.
Complaints
We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the Supplier. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the Supplier to resolve it) with your travel agent or directly with us within 30 days of your holiday concluding.
Your Privacy
We will handle your personal information in accordance with our Privacy Policy, which is posted on the Site or will be sent to you upon request. Your booking of any Travel Product constitutes your representation to us that you have read our Privacy Policy and accept its application to you. For promotional purposes we utilise footage, comments and names from our participants. You must notify us in writing if you do not wish to be included in this. By agreeing to the T&C’s for Getway Trekking, you agree to the release of all photos/images taken by GT staff/leaders/trekkers whilst on a trek/walk/training day. These images may be used on our Social media pages, Itineraries and website.
Website Terms Of Use
By using the Site to browse and/or book any Travel Product, you represent to us that you have read our Website Terms of Use posted on the Site and you accept its application to you.
Law And Jurisdiction
The agreement between us and you in respect of the services to be provided is constituted solely by these terms and conditions and is governed by the laws of Victoria, Australia. We and you submit to the exclusive jurisdiction of the Courts of Victoria and the Courts of appeal therefrom.
Understanding These Terms And Conditions
If you do not understand any aspect of these terms and conditions you should seek advice from an appropriately qualified person.